Delivery Info and Terms & Conditions of Use
COVID-19 NOTICE -
NEXT DAY DELIVERY – Please be prepared that you may experience a delay with the delivery your goods due to the unprecedented demand across the country at this present time. We are working hard with our couriers to get all items dispatched and delivered as quickly as possible. Please rest assured that we are doing everything we can to try and get your order out to you on time. We are kindly are asking all customers to wait a minimum 7 working days prior to contacting us to chase a delivery. The reason behind this is avoid causing unnecessary delays in our response time to all customers. If your enquiry is of an urgent nature please send email via the contact us section of our website and one of our agents will get back to you as soon as possible. In the majority of cases you will find that your order is delivered either next day or within a few days of ordering. We do apologise for any inconvenience that this has caused and reassure you that your order is being processed.
Order cancelations - Due to high demand we are unable to stop or amend a delivery request once the order has been processed and confirmed and the standard 14 day returns policy would apply.
STANDARD DELIVERY CONDITIONS
ONE MAN DELIVERY IS FREE TO MOST MAINLAND UK LOCATIONS.
Exceptions: Northern Scotland, UK Islands, Northern Ireland and all other NON mainland locations may incur an additional surcharge. The size and weight of certain items may be unavailable for delivery to some of these far off locations. If you believe you may fall into one of these areas clarification of charges and delivery availability can be obtained by adding desired items to your cart and entering the address for delivery. Should you require any further clarification please contact us and one of our dedicated members of staff will be happy to help. Unfortunately, we are currently unable to deliver any items to the Channel Islands.
Next Day Delivery
Orders placed prior to 3pm are despatched the same day for delivery the next working day. Orders placed after 3pm will be despatched the following working day for delivery the next working day after that. See "Next day Delivery " below.
Orders placed any time up to 3pm on a Friday are despatched the same day for delivery the next day, in this case, Saturday. See "Saturday Delivery" below for a full explanation including orders after 3pm on a Friday.
NEXT DAY DELIVERY
Items that are eligible for the 'Next Day' delivery service (as confirmed via the checkout process) will be dispatched on a Next Working Day service with our courier on a One-Man delivery service. Delivery will be attempted the following working day depending on the following conditions:
- Orders placed by 3pm Monday to Friday will be despatched the same day for delivery the next working day.
- Orders placed after 3pm Monday to Friday will be despatched the following working day for delivery the next working day after that.
Delivery is usually next working day, although in a small number of circumstances it can be 2 or 3 days more depending upon location and courier performance.
See Also ‘One Man delivery’ and ‘General Delivery Conditions’.
SATURDAY DELIVERY TERMS AND CONDITIONS
Items that are eligible for the 'Saturday' delivery service (as confirmed via the checkout process) will be dispatched on a Friday with our courier on a One-Man delivery service. Delivery will be attempted the next day, Saturday, depending on the following conditions:
- Orders placed by 3pm on a Friday will be despatched on Friday for delivery to you the next day, Saturday.
- Orders placed after 3pm on a Friday will be despatched the following Friday for delivery the Next day (One-week Saturday from order).
ONE MAN DELIVERY
Your order is delivered by a lone driver and if your item is large or heavy then you may be required to provide adequate assistance in unloading and moving the item. It should also be noted that all items are dispatched on a ground floor/front door delivery service providing there is easy level access to the location to include no steps or Gravel driveway.
If you have any specific delivery requirements or any questions over the access to the delivery location then please contact our delivery team via the contact us section of our website. We will always endeavour to accommodate your needs.
In certain circumstances we may use a pallet courier to deliver your order in which case you should be prepared to accept a palletised delivery. The driver will attempt to deliver the pallet to your front door, but in some cases, this may not be possible and they will make the delivery as close as possible (Kerb side). Please do inform us if you have a gravel driveway or restricted access to help us to ensure the smooth delivery of your order.
If you have any questions please do contact us and will try and find the most suitable delivery service for your location where possible.
See Also General Delivery Conditions.
GENERAL DELIVERY CONDITIONS
All delivery time frames are dependent upon location and courier performance
Items over 35kgs: If your order is delivered by a lone driver and your item is large or heavy then you may be required to provide adequate assistance in unloading and moving the items.
All delivery time frames are dependent upon courier performance.
A signature is always required upon delivery. All goods are covered for loss or damage whilst in transit. If your item shows signs of damage on delivery it is crucial that you write ‘DAMAGED’ on the delivery note. In signing for the delivery, you are agreeing that the item has been delivered to the best of your knowledge in perfect condition and we may not be able to hold the courier responsible. Please ensure that ALL items are inspected and any damage is reported to us within 48 hours of receipt for a claim with the courier and replacement item to be offered. We always try and replace damaged parts at no cost to the buyer prior to collecting the item and lodging a claim on the buyer’s behalf. All delivery time frames are dependent upon courier performance.
Failed Deliveries: In the event of failed delivery such that the item is returned to us, then the buyer will be responsible for the cost of the return carriage. Redelivery will then be at the original charge (free in most cases).
Items purchased on 'Pre-Order': Items advertised as being available on 'pre-order' will show an approximate date that they are due into our warehouse, you should be aware that this date is approximate and can be subject to change. Items purchased on 'pre-order' will be despatched as soon as they arrive in our warehouse for delivery via the appropriate method as specified for the item at the time of purchase. We will endeavour to keep you updated with exact delivery dates wherever possible
Specific Delivery Requirements: If you are unable to accept delivery on a particular day please or should you have any further delivery requirements please contact us as soon as possible and we will do our best to accommodate them. Failure to do this may result in us being unable to meet your specific delivery requirements and the delivery being returned as a failed delivery.
If you are returning an item to us it is essential that you contact us first for an appropriate RETURNS REFERENCE NUMBER AND RETURN ADDRESS.
14 Day Right to Cancel
You have the right to cancel your contract within 14 days without giving a reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party (other than the carrier) as indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (RCD Retail Ltd, 4 Cursley Distribution Center, Shenstone, DY10 4DX), Via email or telephone located on the contact us section of our website) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). We will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Upon receipt of your cancellation request we shall in all cases provide a returns number which must be included in your return and the address of where to return your goods.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (excluding supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and no later than – (a) 14 says after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods whichever is the earliest
You, the customer shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are also liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature characteristics and functioning of the goods.
The buyer will be fully responsible for the full cost of returning the item
Customer Complaints: We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then please e-mail us via the contact us section of our website. We will acknowledge a complaint usually within 72 hours, however please allow up to 5 working days during busy periods. Our customer services department will endeavour to resolve the complaint as quickly and of course all complaints will be confidential and treated fairly.
Credit Cards Accepted
We accept all major credit and debit cards registered to a UK address.
All prices show are inclusive of VAT at the current rate.
Title of Goods
Title of goods does not pass to the purchaser until the goods are paid in full.
Quality and Use of Equipment
We make every effort to ensure that the products advertised on our site are of a high quality. We are governed by the manufacturer’s ability to provide the quality of product. Some of the budget vehicles may have minor scratches or imperfections on the body. These imperfections can be caused during the moulding process and we can’t guarantee they won’t be present on some vehicles.
Toys Toys licensed vehicles are manufactured under supervision from the parent car companies engineers in Italy. The build quality, paintwork and electrics are of much higher standard and are noticeable better than the budget range and some other brands of Licensed vehicles.
We also stock other Licensed vehicles manufactured by Rastar and Dongma. These are again fully endorsed by the parent companies and carry the genuine badges on them. Rastar products are manufactured to a very high standard and are easy to assemble. This range enables you to own a licensed product with a painted finish but with the great features of the budget range including MP3 input, lights, remote control and more.
Dongma Licensed products although painted, may have small bodywork imperfections and require more assembly depending on the model. This is reflected in the price when compared a 12v Toys Toys product without any features that costs much more.
Each Licensed product includes the manufacturer name on the product page if you are unsure.
We offer a parts only warranty as described below. If the customer is unable to rectify the problem the goods would be covered by a return to base parts warranty.
Electric vehicles – 12 Months main plastic body, 12 Months motors, 12 months mechanical, 12 months electrical system. Batteries are not covered under the warranty as perishable items and they must be handled and charged correctly (Min charge 6 hours, max charge 10 hours). If left in storage, please ensure the battery is charged at least once a month.
Wear and tear to wheels is not covered under warranty
Should you encounter a problem with your purchase please contact us with your order details. When the fault has been diagnosed the replacement part will be sent in the post or with a courier for the customer to fit and instructions can be sent across via email upon request.
Waste Electrical and Electronic Equipment Regulation (WEEE)
You can now recycle your old electricals with us. If you’re buying a new electrical item, we will recycle your old one for free.
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items. If you have bought a new ride on car from us, you may send us your old ride on car. Just send the item, within 28 days of your new purchase to: Building 4 Cursley Distribution Park, Curslow Lane, Shenstone, Worcestershire, DY10 4DX. Please note you will be liable for the postage costs to send to us.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.