Delivery Info

Shipping & Returns

Standard delivery

Delivery is free of charge on a next working day service across the UK unless listed below in the surcharge details. Please note the next working day delivery service is reliant on courier performance and cannot be guaranteed. Performance can be affected by adverse weather conditions and during busy periods (Nov-Dec) when there is increased freight in the courier network.Please bear this in mind to allow time for your goods to be delivered.

Delivery Surcharges

North Scotland, UK Islands, Northern Ireland and all other NON mainland locations incur an additional surcharge. Unfortunately we are unable to deliver any items to the Channel Islands or outside of the UK.

Surcharges are only applicable to the following postcodes and the cost will be added to your order at stage 1 of the checkout process. AB, BT, G83-84, HS1-9, IV2-41, IV51-56, IV63, KA27-28, KW1-17, PA17-78, PH17-44, PH50, PO30-41, TR21-25, ZE. Goods are sent out on the next day service to these locations although it can take 2-3 days to surcharge areas. The delivery time to BT postcodes is 3-4 days. Quoted delivery times are reliant on courier performance, if you live in a surcharge area please allow sufficient time for the goods to arrive.

You are welcome to collect your item from our showroom by prior arrangement, contact info@kidscarsdirect.com for further information or call our customer service desk Monday- Friday.

Delivery Conditions

Goods are despatched on a next working day service on orders placed before 3pm.

Delivery is usually next working day excluding bank holidays, although it can be 3 days if you are in a surcharge area and is reliant on courier performance.

A signature is always required upon delivery. All goods are covered for loss or damage whilst in transit. If your item is damaged it is crucial that you write ‘DAMAGED’ on the delivery note when you sign for the item, In signing for the item you are agreeing that the item has been delivered in perfect condition and we will not be able to hold the courier responsible for the damage outside of 7 days from delivery. We will cover the return cost for goods signed for as damaged. The customer will be responsible for returning the goods to us for any other reason.

Any damage on delivery must be reported within 7 days. If your item is a gift it must be opened, inspected and tested within this time period to ensure it is in good order. Claims outside of this period cannot be validated.

Returns Policy

If returning an item to us it is essential that you contact us first for an appropriate RETURNS REFERENCE NUMBER AND RETURN ADDRESS.

14 Day Right to Cancel (New Government Consumer Contracts Regulations)

Valid for all contracts entered into on or after 13th June 2014

You have the right to cancel your contract within 14 calendar days without giving a reason. The cancelation period will expire 14 calendar days from the day on which you acquire, or a third party (other than the carrier) as indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Kids Cars Direct Ltd, Unit 14 – 15 Enterprise trading Estate, Pedmore Road, Brierley Hill, West Midlands, DY5 1TX, Via email or telephone located on the contact us section of our website) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use our model cancellation form but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancelation on a durable medium (e.g. by email) without delay.

To meet the cancelation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancelation period has expired. Upon receipt of your cancelation request we shall in all cases provide a returns number which must be included in your return and the address of where to return your goods.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (excluding supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and no later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods whichever is the earliest.

The consumer shall be responsible for the safe return of the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are also liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature characteristics and functionality of the goods.